What does the email help desk actually answer?+
Routine questions about your services, prices, policies and how to get started. It can share the right information or signup link when that link is in your knowledge. It does not make up an answer when the information is missing.
What is the difference between Starter and Growth?+
On Starter the agent prepares every reply and you approve it before it goes out. On Growth and Pro the agent answers routine questions on its own within your office hours, and only drafts the ones it is unsure about for you. Growth also covers three times the email volume. Most businesses choose Growth.
What needs my attention?+
Questions your knowledge does not answer, personal complaints, refund requests and other decisions that need a person. Sharing a booking link is fine; claiming to have made a booking is not. You stay in control of business decisions.
How do you learn about my business?+
From an existing website, an uploaded file or your own short description. We show you a summary, let you correct it in chat and ask you to confirm it once. You can edit or delete services and answers later.
Can I test the answers before connecting my inbox?+
Yes. Create an account, import your business information and ask the agent real customer questions in a private test chat. It shows the sources behind every answer, and test conversations never email a customer.
Do I need a new email address?+
No. Connect the email you already use: Gmail, Hostinger, Yahoo, iCloud, Zoho and most other providers work, and Microsoft 365 and Outlook are coming soon. Replies go out from your own address and appear in your Sent folder. If you answer a customer yourself, the agent stops in that conversation and leaves it to you.
My prices depend on the job. Is that a problem?+
No. Keep descriptions such as “price on request” in your service list. When you create an invoice, enter the numeric amount you agreed with that customer.
What if I need a website or a new email address?+
Keep your current email if you have one: it connects directly. If you want a new address, the business email is $99 for the first year and $29 a year after for domain registration, charged automatically (not refundable), with a domain registered in your name. Websites are $499 for one page or $999 for up to 5 pages, with the first year of hosting included; from year 2, hosting and domain registration are $69 a year. Pay yearly and they are included: the business email with every plan, a one-page website with Growth and a 5-page website with Pro. If you need more than 5 pages, tell us what you need and we will give you a price.
Can I change my website later?+
Yes. Edit your text, prices, opening hours, contact details and colours yourself in the website editor at any time, free. Your website includes 2 small changes a year that we make for you. Bigger changes such as a new section, a new page or a redesign are $49 each; larger work is quoted.
Do the invoices take payments?+
No. These are PDF invoices with your own payment instructions. We do not process your customers’ payments or add payment links.
What does it cost?+
Starter costs $49/month for up to 500 customer emails and drafts replies for you to approve. Growth is $99/month for up to 1,500 emails and answers automatically within your office hours. Pro is $199/month for up to 5,000 emails with priority support. Pay yearly and you get one month free: Starter $539, Growth $1,089, Pro $2,189 per year. Yearly plans include a business email; Growth adds a one-page website and Pro a website of up to 5 pages. Invoicing is included in every plan. On monthly plans, the business email is $99 for the first year then $29 a year, and websites are $499 or $999 including the first year of hosting, then $69 a year for hosting and domain registration. Yearly plans include these registration and hosting fees.
What counts towards my email limit?+
Customer emails that pass the junk and rules filter count. Junk-filtered messages do not. Invoices are unlimited.
What happens if I reach my email limit?+
The agent keeps preparing drafts, but automatic sending stops until you move to a higher tier or the next billing period begins. Your dashboard will show the limit and an upgrade option.
